At Bourbon BBQ, LLC, we want our customers to have the best experience possible. We understand there are times where you need to return something to us. We've set these simple guidelines to ensure a quick and easy return process.
All products properly returned under this policy are eligible for a refund as a credit to the original payment method minus the 15% restocking fee. We will credit you for the total purchase price minus the 15% restocking fee upon receipt of the product. All sales are final on any "sale" items.
Returns are not accepted on Pellets, Charcoal or other fuels.
*All returns are for continental US shipments only.
General Return Policy
An item can be returned if it has not been used and it is within 30 days of the receipt of the product(s). To return a product the item must be in unused condition (i.e. not been removed from its original packing). If you wish to return a product(s) for any reason, please:
Once fired, grills and smokers cannot be returned, Please contact the Manufacturer for applicable warranty information and repair.
To return a product the item must be in unused condition (i.e. not been removed from its original packing). If you wish to return a product(s) for any reason, please:
To return a product the item must be in unused condition (i.e. not been removed from its original packing). If you wish to return a product(s) for any reason, please:
Contact us to obtain a Return Merchandise Authorization (RMA) number by calling 201-244-4424 within 30 days of the receipt of the product(s). Please provide us with your name, invoice number and reason for return.
All Clearance items are sold “as is” and are not eligible for return.
Special (Custom) Orders are not returnable, there is a minimum of 20% to 100% cancellation fee based on specific the manufacturer's policy.
Return of Damaged Product(s)
When receiving a delivery from Bourbon BBQ, LLC, it is highly recommended that you inspect the package at the time of delivery by removing the product from the packaging and examining the contents for any physical damage.
Depending on the method of shipment, please follow the following guidelines:
For items shipped via LTL freight. In the presence of the driver, we recommend that you inspect the shipment to ensure all items are correct and all pieces accounted for and undamaged before you accept a shipment. If there is any damage, you have the right to refuse delivery. If you choose to refuse the delivery, you must:
- Make note of the damages on the delivery receipt
- Contact us at 201-244-4424 within 5 days to let us know of your delivery refusal
(NOTE: When you sign the delivery ticket and do not note any damage, the merchandise becomes your property.)
For items shipped via FedEx, UPS, USPS. If there is any damage, visible or not, contact us at 201-244-4424 to report the damage and to get a return authorization number.
If only part of an item is damaged, you may accept the order. Please note the damages, and contact us. We will replace damaged pieces at no cost to you.
Return of Product(s) Received as a Gift
If you are returning a product that was given to you as a gift, you will receive an in-store credit as your refund. Please contact us at 201-244-4424 for further instructions on how to process your return.