Policies and Terms
The majority of freight products ship on standard pallets. Your item will be shipping on a pallet for several reasons. Most products that ship freight are either too heavy or too large by dimensions for ground shipment. All shipments will require access for a semi-truck and trailer to deliver. If you live in a limited access area or outside of the delivery area, it may be necessary to pick your product up at the nearest freight terminal. We will not be responsible for additional fees or compensate for deliveries in these areas. If this is a concern in your area, your sales representative will be glad to discuss this with the freight company before the item is purchased.
After placing your order, the shipping company will contact you to schedule a time to drop off your delivery. For this reason, it’s extremely important to provide your main contact number at the time of check out. For freight shipments going to a residential address, the shipping company will call you the day the freight are delivered at the local terminal to schedule a delivery appointment. All residential freight requires an appointment to be delivered. Oftentimes, the estimated delivery date on the website will be incorrect because of the appointment policy. Do not make arrangements to stay home to accept delivery until the shipping company calls you to set an appointment.
Our complimentary lift gate service is available for most of our standard pallet items. This platform is installed at the rear of the truck to expedite the process of unloading your package. The driver will take your delivery off the truck for you, but it is your responsibility to bring it onto your property. Please take a few minutes to examine the exterior of your package for any visible damage. You should unpack your item at the time of delivery in the driver’s presence. In the unlikely instance that you recognize damage, remember to note it on the Proof of Delivery (POD) slip that you’ll receive from the driver. Take photos of the noted damage and email them to us at email@example.com In most cases it is in everyone’s best interest to refuse delivery of the product if damage of any kind is noted. If you choose to accept the freight, you will be responsible for filing any claims with the freight company for damage reimbursement. We will not be responsible for damaged items that are not noted on the POD. By signing the proof of delivery you accept ownership of the property in its current condition.
*Freight Policy Only Applies Continental US
PRIVACY AND SECURITY
Bourbon BBQ, LLC does not share or sell information about our customers to outside companies. We understand the significant value of our customer relationships, that’s why it is our policy to never sell information about our customers.
The only information we may share is that which is required to provide products and services on your behalf. For example, we may share personal information we receive from you on applications, other forms, or visits to our web site if you apply for financing or wish to enter into a rental agreement, or other legal agreements with us.
In such cases, all of these companies are obligated to use the information we collect only for the services requested and are asked to keep this information confidential.WHAT INFORMATION WE MAY COLLECT
- information we receive from third parties, i.e., credit bureaus, such as your credit history;
- information from other outside sources for the purpose of verifying representations made by you, such as employment history, loan or credit card; and
- other general information we obtain about you.
We closely limit our collection of information to only that which we believe is necessary to conduct our business properly.OUR SECURITY PROCEDURES
Return of Damaged Product(s)
RETURNS AND REPLACEMENT
At Bourbon BBQ, LLC, we want our customers to have the best experience possible. We understand there are times where you need to return something to us. We've set these simple guidelines to ensure a quick and easy return process.
All products properly returned under this policy are eligible for a refund as a credit to the original payment method. We will credit you for the total purchase price upon receipt of the product. All sales are final on any "sale" items.
General Return Policy
An item can be returned if it has not been used and it is within 30 days of the receipt of the original order. To return a product, the item must be in unused condition and in its original packaging. Items that have been used are not eligible for a refund. Items returned in something other than the original packaging may be subject to a restocking fee or might be considered ineligible for a refund - this is up to the discretion of store management/ownership.
If you wish to return a product(s) for any reason, please:
Contact us to obtain a Return Merchandise Authorization (RMA) number by calling 201-247-5821 within 30 days of the receipt of the product(s). Please provide us with your name, invoice number and reason for return.
After we have received your request we will send you a return label for all items excluding custom products, grills and smokers.
If there was an error on our part, call us and we will send you the correct product at no cost to you.
All Clearance items are sold “as is” and are not eligible for return.
*All returns are contential US only. International Shipment returns please contact us at +1-201-444-4744.
Return of Damaged Product(s)
When receiving a delivery from Bourbon BBQ, LLC, it is highly recommended that you inspect the package at the time of delivery by removing the product from the packaging and examining the contents for any physical damage.
Depending on the method of shipment, please follow the following guidelines:
For items shipped via LTL freight. In the presence of the driver, we recommend that you inspect the shipment to ensure all items are correct and all pieces accounted for and undamaged before you accept a shipment. If there is any damage, you have the right to refuse delivery. If you choose to refuse the delivery, you must:
- Make note of the damages on the delivery receipt
- Contact us at 201-444-4744 within 24 hours to let us know of your delivery refusal
(NOTE: When you sign the delivery ticket and do not note any damage, the merchandise becomes your property.)
For items shipped via FedEx, UPS. If there is any damage, visible or not, contact us at 201-444-4744 to report the damage and to get a return authorization number.
If only part of an item is damaged, you may accept the order. Please note the damages, and contact us. We will replace damaged pieces at no cost to you.
Return of Product(s) Received as a Gift
If you are returning a product that was given to you as a gift, you will receive an in-store credit as your refund. Please contact us at 201-444-4744 for further instructions on how to process your return.
By using or accessing our Site you agree to follow and abide by these Terms & Conditions. Purchasing and shipping products that are on this site creates an agreement between you (the buyer), this website, and the site owner, Bourbon BBQ, LLC.
The information on our Site is subject to change without notice, including but not limited to the rules that control the use of the site. By using the site after such changes, you are agreeing to follow and be bound by the terms as stipulated. Bourbon BBQ, LLC, nor any party involved in the creation or production of this Site is liable or responsible for any damages arising from your access to or use of this Site. Additionally, Bourbon BBQ, LLC assumes no responsibility or liability for any damages to, or viruses that may infect, your computer equipment or other property on account of your access, use or browsing of this Site or the downloading of any data, images, materials, text or audio/video from the Site.
This Site, along all the materials and products contained therein are provided "as is" and without warranties of any kind, express or implied.
Limitation of Liability
Bourbon BBQ, LLC shall not be held liable for any damages that result from the use of, or the inability to use, the materials or products on this site or the performance of the products, even if Bourbon BBQ, LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability, so the above limitation or exclusion may not apply to you.
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Accuracy of Information
Bourbon BBQ, LLC makes every reasonable effort to ensure that all information contained on the site is accurate and up-to-date. Bourbon BBQ, LLC makes no warranties or representations and assumes no liability or responsibility for errors or errors of omission regarding the site’s content. Content on this site may change without notice.
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Information verification may be required prior to acceptance of any order. Bourbon BBQ, LLC may choose to limit order quantities on any item and/or refuse service to any customer without prior notification. While errors will be corrected upon discovery, prices and availability of products on the Site may change without notice. Bourbon BBQ, LLC reserves the right to revoke any stated offer and to correct any inaccuracies, errors, or omissions even after an order has been submitted.
Links to Other Web Sites
In an attempt to provide increased value to our visitors, Bourbon BBQ, LLC may link to sites operated by third parties. Bourbon BBQ, LLC has no control over these linked sites, all of which have separate privacy and data collection practices, separate to Bourbon BBQ, LLC. These linked sites are to be accessed at your own risk.
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Communications or Transmissions To Bourbon BBQ, LLC
Any communication or transmission of material by you to the Site by electronic mail or otherwise, will be treated as, non-confidential and non-proprietary. Anything you transmit or post may be used, by Bourbon BBQ, LLC, without compensation to you, for any purpose, including but not limited to publication, reproduction, transmission, publication or broadcast for any purpose whatsoever, including but not limited to developing, manufacturing, and marketing products using such information.